Microsoft India has announced a recruitment drive for Technical Support Engineering (Entry Level) roles in Pune, Maharashtra. This is an excellent opportunity for graduates and engineering professionals who are passionate about technology, customer support, and problem-solving. If you’re a fresher or have prior experience in IT or technical consulting, this role offers a chance to launch your career with one of the world’s top technology companies.
Overview
Θ Company Name: Microsoft
Θ Position: Technical Support Engineer – Entry Level
Θ Job Location: Pune, Maharashtra
Θ Category: Technical Support
Θ Job Type: Full-Time (Onsite)
Θ Salary: As per company norms
Θ Requisition ID:1903556
Θ Qualification Required: Graduate
Θ Work Type: Onsite
About the Role
The Customer Service & Support (CSS) team at Microsoft is seeking passionate individuals who are driven to deliver exceptional customer success. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and resolving customer issues, while collaborating across teams to enhance customer satisfaction. This on-site role will require candidates to work five days per week from Microsoft’s Pune office. This position is ideal for those with a growth mindset, eager to learn, innovate, and build technical expertise in a global environment.
Key Roles and Responsibilities
- Customer Issue Resolution: Review, analyze, and resolve customer technical issues using Microsoft’s troubleshooting tools.
- Cross-Team Collaboration: Work closely with peers and global teams to ensure customer satisfaction.
- Readiness and Learning: Participate in team learning communities and develop specialized technical knowledge through ongoing training.
- Product Improvement: Identify and report product issues or defects to help enhance Microsoft’s offerings.
- Communication: Effectively communicate technical information to both technical and non-technical audiences.
- Time Management: Manage multiple priorities efficiently in a fast-paced, customer-facing environment.
Required Skills and Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Business Operations, or Communications, or equivalent experience.
- 1+ year of technical support, consulting, or IT experience preferred (freshers can also apply).
- Strong verbal and written communication skills in English.
- Ability to troubleshoot, analyze data, and identify root causes of technical issues.
- Proficiency in Microsoft Office tools and general understanding of IT systems.
- Excellent collaboration skills and ability to work across cultures and time zones.
Preferred Qualifications
- Experience in customer support for corporate clients.
- Strong problem-solving and critical-thinking abilities.
- Previous exposure to global or multicultural team environments.
- Commitment to continuous learning and career growth in technology.
Why Join Microsoft?
At Microsoft, you’ll join a culture that fosters innovation, diversity, and growth. Employees are empowered to create real impact through cutting-edge technology and collaboration. This entry-level opportunity provides a strong foundation to advance your career in IT and technical support, while learning from some of the best professionals in the industry.
How to Apply
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Disclaimer:
The information provided in this post is intended for informational purposes only. All details are sourced directly from the official Microsoft Careers website. Latest MNC Jobs does not guarantee employment or charge any application fees. Candidates are advised to apply only through official company portals and avoid third-party solicitations.
